Terms of Service

Considering that the company sells products online; Considering the Customer's interest in acquiring the products offered through its sales channels; This agreement aims to establish the general terms and conditions for the use and purchase of products by the customer on the website.

I - Confidentiality: The store is responsible for preserving the confidentiality of all data and information provided by the Customer during the purchase process. The site's security is audited daily and guaranteed against hacking through the "Secure Site" seal.

II - Customer Service: The customer has access to this service to resolve any questions, requests, or complaints related to their order or any content available on the site. Customer Service can be accessed by phone, WhatsApp, or email through the website.

III - Delivery Policy: The delivery time for the Products is indicated during the purchase process and is calculated in business days. Product deliveries are made Monday through Friday. Exceptionally, some Product deliveries may be made on Saturdays, Sundays, and holidays.

III.I - Verifying the suitability of the product dimensions is the Customer's responsibility. The Customer must ensure they are satisfied upon delivery and contact Customer Service if necessary.

III.II - Up to three delivery attempts will be made to the specified address, on alternate days, with an interval of up to 48 hours between each attempt. It is essential that a person authorized by the buyer, over 18 years of age, and carrying identification, be present at the requested address to receive the merchandise and sign the delivery receipt. If three delivery attempts are unsuccessful, the order will be returned to the Store's Distribution Center.

III.III - After completing the order, it is not possible to change the payment method and/or delivery address, request prepayment, or even prioritize delivery.

III.IV - The delivery time indicated during the product purchase process takes into account stock availability, the region, the invoice issuance process, and the product preparation time. With each update to the order's delivery status, the store system automatically sends email and SMS alerts to the customer.

III.V - Shipping is free throughout the national territory.

III.VI - The store does not authorize the carrier to: enter the premises; perform product installation or maintenance; open the product packaging; deliver to an address other than the one indicated in DANFE; or deliver to a minor or someone without identification.

III.VII - The store is not responsible for the retention of goods at SEFAZ when this is due exclusively to pending matters of the customer, and therefore, it is necessary to go to the customs office for the release of the goods, considering that in these cases, information regarding releases and payments is only transmitted to the interested parties.

IV - Right of Withdrawal: The Customer has the right to withdraw from the purchase and return the Product, subject to the following conditions: the withdrawal period for the purchase of the product is up to 7 (seven) calendar days from the date of receipt; in case of return, the product must be returned to the store's distribution center in its original packaging, accompanied by the DANFE (Electronic Invoice Support Document), the manual, and all accessories.

IV.I - The Customer must request the return through Customer Service.

IV.II - Upon arrival of the product at the Distribution Center, it will be verified that the above conditions have been met. If so, a full refund of the purchase price will be issued.

IV.III - For credit card purchases, the card issuer will be notified, and the chargeback will appear on the next or subsequent invoice, in a single payment, regardless of the number of installments used for the purchase. The refund period and the collection of any remaining installments after the full refund of the Product's value to the Customer's credit card are the responsibility of the card issuer.